Chotanagpur Kalyan Niketan (CKN) takes the utmost care to process donations as per the instructions given by our donors, both online and offline. However, in the unlikely event of an erroneous donation or if the donor would like to cancel their donation, CKN will respond to the donor within 7 working days of receiving a valid request for a refund from the donor. The timely refund of the donation will depend upon the type of credit card/banking instrument used during the transaction.

To initiate a refund request, the donor will have to send CKN a written request within 2 days of making the donation through CKN’s website at https://ckn.org.in/ or via email at info@ckn.org.in. The request should include the following information: 

1. Proof of the deduction of the donation amount.
2. In cases where the donation receipt has already been issued to the donor, the donor will have to return the original receipt to CKN at their office addresses.
3. If the tax exemption certificate is already issued, then CKN regrets to inform that they will not be able to process the refund. However, in case of a valid refund request due to any error on CKN’s part, CKN will refund the donation and bear the costs of the same.
4. For international donations, the refund process may take a minimum of 10 days.

CKN is committed to ensuring a transparent and efficient refund process for its donors and will diligently address any refund requests in accordance with the mentioned guidelines.